Wi-Fi / App Remote Control FAQ

Q: Can I unlock my door remotely?

A: Many Wi‑Fi smart locks support remote unlocking through mobile Apps when connected to the internet.

Q: Why does remote unlock sometimes require a gateway?

A: Some Bluetooth smart locks require a Wi‑Fi gateway or hub to enable internet remote access.

Q: Why is my smart lock offline?

A: Possible causes include Wi‑Fi signal issues, router settings, battery problems, firmware issues, or gateway disconnection.

Q: Can multiple family members use the same smart lock?

A: Most smart lock Apps support multiple users, family sharing, administrators, and temporary guests.

Q: What is the difference between Tuya and TTLock?

A: TTLock focuses heavily on smart lock management features and rental property systems, while Tuya supports a broader smart home ecosystem.

Q: Why do some users prefer TTLock over Tuya?

A: Some users report that TTLock provides more mature lock‑specific functions and rental management features.