FAQ

Q: What is ODM smart lock development? A: ODM smart lock development refers to a manufacturing model where the smart lock factory provides product industrial design, mechanical design, hardware development, firmware integration, mould tooling development, manufacturing, and testing services. C...

Q: What is a smart lock? A: A smart lock is an electronic door lock that supports multiple unlocking methods such as fingerprint, PIN code, RFID card, Bluetooth App, Wi‑Fi remote access, facial recognition, palm vein recognition, NFC, temporary password, and mechanical backup key.

Q: What are the most common complaints about smart locks? A: Common complaints include fingerprint recognition inconsistency, Wi‑Fi connection issues, battery drain, App instability, installation complexity, and poor customer support.

Q: What is ANSI Grade 1? A: ANSI Grade 1 is a high durability and security standard commonly used for commercial or heavy‑duty applications.

Q: Can I unlock my door remotely? A: Many Wi‑Fi smart locks support remote unlocking through mobile Apps when connected to the internet.

Q: What is a smart lock with video doorbell? A: It combines a smart lock, camera, video doorbell, motion detection, and remote communication functions into one device.

Q: What is palm vein recognition? A: Palm vein recognition uses near‑infrared technology to identify unique vein patterns beneath the skin.

Q: Can facial recognition work in the dark? A: Many advanced smart locks use infrared or 3D structured light technology, allowing face recognition in low‑light or dark environments.

Q: Why is fingerprint recognition sometimes slow or inaccurate? A: Common reasons include dirty sensors, wet fingers, dry skin, worn fingerprints, poor finger placement, or outdated firmware.